After the past holiday shopping, Macy’s has decided to board up eleven stores. Here they are:

The locations of stores affected:

• Ernst & Young Plaza (Citicorp Plaza), Los Angeles (135,000 square feet; 136 employees; opened in 1986).

• The Citadel, Colorado Springs, Colo. (195,000 square feet; 105 employees; opened in 1984).

• Westminster Mall, Westminster, Colo. (156,000 square feet; 110 employees; opened in 1986).

• Palm Beach Mall, West Palm Beach, Fla. (190,000 square feet; 71 employees; opened in 1979).

• Mauna Lani Bay Hotel, Island of Hawaii (3,000 square feet; three employees; opened in 1983).

• Lafayette Square, Indianapolis (160,000 square feet; 84 employees; opened in 1974).

• Brookdale Center, Brooklyn Center, Minn. (195,000 square feet; 72 employees; opened in 1966).

• Crestwood Mall, St. Louis (166,000 square feet; 176 employees; opened in 1969).

• Natrona Heights Plaza, Natrona Heights, Pa. (73,000 square feet; 124 employees; opened in 1956).

• Century III Furniture and Clearance, West Mifflin, Pa. (83,000 square feet; three employees; opened in 2000).

• Bellevue Center, Nashville, Tenn. (211,000 square feet; 76 employees; opened in 1990).

Too many times retailers ignore the one simple rule to get customers to come back. And what is that? Treat them well. According to a study by ForeSee Results and FGI Research, along with the University of Michigan’s American Customer Satisfaction Index, the top in customer satisfaction over the holidays were Amazon and Netflix.

most improved are Wal-Mart.com and HP’s online store. Other gainers include Staples and Target.com.

The largest declines were for Home Shopping Network and Gap.

Bummer for the Gap who has really seen their stock and sales take a hit these past few years. Read more about the study and to see the top 40 here.